We're committed to your 100% satisfaction. To ensure you get the best product, every batch of product is inspected multiple times before it's delivered to you! Even if we do our best to ensure your product arrives in perfect condition, it is impossible to completely avoid the unexpected. If you find any problem with your product or order, please take a photo of the issue and contact us immediately. We'll follow up with a PuraPharm specialist to assist you promptly with solutions to guarantee satisfaction.